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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
444 ratings and 195 comments received in the last 90 days.
10 September 2024
Justin, Melksham branch, was personable, knowledgeable and a pleasure to do business with.
10 September 2024
They kept me updated as to when my car was leaving factory to when it arrived at the garage.
04 September 2024
Expert guidance from the team at Dick Lovett, Melksham, who are always ready to assist with questions and queries.
28 August 2024
Exceptional service from start to finish from Jack Meech and Larry. Jack in particular was excellent during the handover and is a credit to the business. I'll be a customer for a long time because of them.
23 August 2024
Couldn't ask for more from the BMW Centre; they were excellent throughout the buying and delivery process. Dawid who did the handover went over and above what I would consider the norm.
23 August 2024
Straightforward process.
11 August 2024
Very pleased with the service, the less than 100% score was due to the vehicle not being fully QC checked before release, the remote charging pad doesn't work. After investing a considerable amount of money in the car i'd expected full QC release
09 August 2024
Well looked after
08 August 2024
Fantastic service
07 August 2024
Everything happened as I felt it should have done.
05 August 2024
Questions and queries were answered and updates provided throughout the process from ordering to delivery.
02 August 2024
They were just brilliant
31 July 2024
I was kept upto date with all the delivery times and i was told honestly if certain options were useful or not , the whole experiece was very consultative.. Communcation was excellent. Szymon gave an excellent handover that was very relevent
30 July 2024
Please see above!!
24 July 2024
Helpful went through each step of the process and electronic document signature straight forward.
22 July 2024
Great service form the Dick Lovett BMW Melksham Sales team. Robert Brodie went out if his way to find the vehicle we wanted as a replacement for our existing vehicle. From initial contact to collection the experience was very professional.
18 July 2024
the finance took a rather long time to be completed
10 July 2024
I was transferring in my previous lease for an upgrade and the process went smoothly.
08 July 2024
I was kept updated on progress and the handover was very well done. I felt I was given time to ask as many questions as I wanted to.
04 July 2024
The whole process was perfect, and the salesman kept us up to date on delivery date.
03 July 2024
the new dealership format is great compared to other organisations with the BMW network, coffee bar is outstanding!
03 July 2024
All went very smoothly.
02 July 2024
As previous comments
29 June 2024
Appreciated the explanation of the process and guidance.
28 June 2024
Fantastic service throughout.
27 June 2024
This is the fourth vehicle that I have purchased from Dick Lovett Bath/Melksham, I would not keep returning if I was not satisfied with their service.
23 June 2024
Loved every minute of it. Monty was very helpful showing me all the accessories and products for the vehicle
22 June 2024
The overall service provided was excellent from start to finish
19 June 2024
Sales representative was very thorough and informative. Couldn't fault anything.
09 September 2024
Good quality curtesy car while recall service carried out.
09 September 2024
Service done fine but wasn't able to fix the belt so having to return at some point
09 September 2024
Would have been higher if car wasn't returned with mud all over the interior!
09 September 2024
Too impersonal for me
08 September 2024
I have used D.L. for many years, due to the professional way your team handle the car and the relationship built over the years.
08 September 2024
The free health check whilst the car was there was really great and highlighted the things to keep an eye on.
07 September 2024
Easy to book appointment. Helpful staff and work completed sooner than expected
07 September 2024
On picking the car up William went through everything that had been done & checked in a very pleasant manner, also gave me his card & if any other issues arose to call him.
07 September 2024
First visit to dealership very good
07 September 2024
Helpful in getting my car fixed as quick as possible
04 September 2024
Will was great.
04 September 2024
The service was as discussed , friendly and conscientious with the issue resolved
03 September 2024
My husband is now unable to deal with these matters. BMW Dick Lovett are very supportive. I receive the same good service and support that he has received over many years.
03 September 2024
Very helpful
02 September 2024
Very
02 September 2024
Very good service and quick
02 September 2024
All as expected.
02 September 2024
I had one or two queries following the recent repairs which were carried out to my X3 as well as the cleaning of the car, which I appreciate is a bonus! Adrian at Dick Lovett in Melksham was very helpful and arranged for a complimentary carwash too.
01 September 2024
No complaints at all
01 September 2024
I booked in for a Service and MOT with a three hour wait slot. The car was finished within the time with all work completed. Refreshments were provided during my wait in a very comfortable seating area.
31 August 2024
Everything was delivered to top spec alongside great customer service
30 August 2024
Excellent customer service from Janet Clark at Dick Lovett BMW.
29 August 2024
My Z4 was booked into Dick Lovett BMW as part of the BMW VANOS bolt recall for N52 engines. The staff at Dick Lovett BMW were all very friendly and helpful and the repair to my Z4 was undertaken within the stated timescale.
29 August 2024
Professional and knowledgeable staff.
29 August 2024
Everything completed on time, including complimentary clean. The gentleman who served me was very helpful in setting up the My BMW app.
27 August 2024
Technical service very good, customer lounge very pleasant.
27 August 2024
Effective communication, excellent customer service.
26 August 2024
Everything went ahead to time and without any issues.
26 August 2024
Great showroom and customer service
26 August 2024
Appointments are hard to get by. This appointment was for a recall we were advised off month ago. The car had been in for a service since and we thought it was rectified then, until we were contacted that the part was in now and to arrange another ap
26 August 2024
Resolved an issue and completed service on time
26 August 2024
Completed all work necessary regarding the recall with my vehicle, provided me with a thorough vehicle health check and provided complementary air con service!
25 August 2024
Courteous, friendly and efficient service
25 August 2024
Every thing as expected.
25 August 2024
The staff where friendly and welcoming , but nothing was explained about why this part had to be changed and having to wait a few months to get a loan car was very disappointing as this part was supposed to be so urgent to be replaced .
25 August 2024
Looked after superbly
25 August 2024
A nice dealership, a nice environment and complimentary refreshments. The staff are friendly and helpful. There is plenty of parking. One comment is that my own knowledge of my car and what may be wrong or need looking at isnt always taken onboard.
25 August 2024
Job completed quicker than anticipated
24 August 2024
Excellent service
24 August 2024
I managed to get my car booked in promptly and the entire process was stress free. Leon Vitti even took time out of his busy morning to drop me home as there were no drivers available. Customer service to rival Rolls Royce of London!!
23 August 2024
Easy to book in for service, friendly staff on arrival and good update on collection of everything that was covered.
22 August 2024
Latest rear windscreen wiper blade fell off after having it replaced luckily the blade was trapped and I manage to refit it myself.
22 August 2024
Helpful knowledgeable staff, lovely showroom and facilities. Staff are always happy to help. Ben Marshall is always great to deal with in the service department. Reception staff always very friendly.
22 August 2024
No complaints
22 August 2024
efficient
21 August 2024
Listened to our needs regarding a courtesy car and exceeded them.
21 August 2024
The agent was excellent, the price wasn't
21 August 2024
Kept in the loop from start to finish, was expecting to have brakes replaced but told there was plenty of wear left in them. Really appreciate honesty.
20 August 2024
????
20 August 2024
Amazing team that always take care of me!
20 August 2024
Could do nothing more for me
20 August 2024
Happy to do ,the car is now registered in my daughter's name who cares for me as we share the same address.
19 August 2024
Good communication
17 August 2024
Very pleased
17 August 2024
The technician noted a minor tear in the inner side wall of a rear tyre on my M235i GC. Doing the right thing by the customer, which is not something I have experienced at other BMW dealerships.
16 August 2024
Everyone fantastic
15 August 2024
No hassle problem free
15 August 2024
Very welcoming and helpful staff
15 August 2024
Professional staff. Excellent communication through the day. Availability of a loan car.
14 August 2024
All went well.
14 August 2024
Missed 1 item, which meant I had to return and it was then fixed. Otherwise would have given 5 stars. Great courtesy car, interesting it was an EV which I enjoyed.
13 August 2024
Staff were all friendly and helpful
11 August 2024
The safety recall was carried out well,as was the cars health check.
11 August 2024
Staff very efficient.
11 August 2024
An estimated wait of 2 hours turned out to be in excess of 3 hours. Recommendations of "essential" additional work such as replacement of "time-expired" bonnet struts and AC service ( without due context) seemed excuses for unnecessary extra costs.
11 August 2024
First class experience throughout.
11 August 2024
No problem with the dealership at this stage unless, of course, something critical is uncovered in the investigation detailed above.
10 August 2024
The service advisor went Out of his way to be very helpful and to explain and resolve some problems that had arisen following our last visit to Dick Lovett, Swindon.
10 August 2024
Frustrating that everything suggested as advisory from MoT that I wanted to progress was not available on the day, requiring another appointment in the future. Also my call was not returned so I had to resort to an email correspondence with advisor.
10 August 2024
From the moment you walk in with the reception staff to everyone we engaged with were very professional and polite. Even the sevice rep we dealt with (Noel?) came over and spoke to us about the new car. All the tea did a great job and Rob was great.
09 August 2024
My car was in for a fault which unfortunately couldn't be reproduced by the mechanics so no fix possible. Hence 4 stars. Not any fault of the mechanics though. The service I received from my contact was excellent and he did all he could to help.
09 August 2024
Was very happy about how my car was serviced.
09 August 2024
Can not fault my experience one bit
07 August 2024
Excellent seen quickly and work carried satisfactory.
06 August 2024
There were a couple of miscommunications during the process
06 August 2024
Extremely satisfied. See answers above.
06 August 2024
Friendly staff, welcoming and efficient!
05 August 2024
Staff all very helpful, and a great service .
04 August 2024
Very satisfied as everything was done efficiently.
03 August 2024
Constant update, remimder it was a seemless process
02 August 2024
Kept me informed, did the work quickly, polite and friendly. Only hesitation is have yet to drive the car and see if this is a long term fix
01 August 2024
Great team let you know everything that's going on with your car.
01 August 2024
Always carry out tasks well.
01 August 2024
Car is always cleaned after being in for service Service team always send me video Service team always give me breakdown on what has been done
31 July 2024
The over all experience was one of sheer delight. The smiles from reception, the feel of the showroom to the fantastic service on the car being kept up to date with the video. All first class especially as I'm interested in the IX2 and was shown arou
31 July 2024
Everyone is keen to offer great customer experiences
30 July 2024
Fully explained price good
29 July 2024
Good service overall, kind and helpful especially to families with young children.
29 July 2024
Part from link not working in video first time great!
28 July 2024
No complaints. We were kept informed of any work whic needed to be done in addition to the MOT
28 July 2024
The customer service advisor was friendly and helpful. Every thing was done quicker than expected. Easy to understand text to add on extra services. Complimentary car wash was appreciated. Dropped a star for the inconvenient location in Melksham.
28 July 2024
Will was helpful and kept me updated with the service
28 July 2024
Great detail and personalised overview, what more could you ask for...
27 July 2024
Staff were brilliant and very attentive, explained everything and good communication
27 July 2024
Always had a good experience and when o needed parts I thought might not be in stock they had them and sorted it within afew minutes for me.
27 July 2024
When l visited on the 22nd July, to have my air con service, free valet, l was looked after exceptionally well
27 July 2024
Everything was very good!
26 July 2024
Excellent information and service manager
26 July 2024
Nice clean car when I collected it..
25 July 2024
Explained clearly what would happen and when, throughout i was kept informed of progress and the engineers video was very clear and informative - a job well done.
25 July 2024
Personnel are very civil and have a smile whenever greeting clients.
24 July 2024
Timely and informative.
24 July 2024
Everything completed well
24 July 2024
Waited on site, helpful and informative service.
24 July 2024
It took from first warning of potentially lethal EGR problem in Jan 2019 until Aug 2024 to rectify the issue!
24 July 2024
Everything was very smoothly done right from the booking through to having the Service done and driving off.
24 July 2024
Again, BMW made the whole experience seamless in a friendly professional manor.
23 July 2024
Great service with no pushy staff
23 July 2024
Very prompt and customer focused service and delivery with courtesy car provided
22 July 2024
Fantastic service, clear communication and excellent work undertaken.
22 July 2024
.
22 July 2024
Very satisfied
21 July 2024
Excellent work if pricey.
21 July 2024
No hassle
21 July 2024
Great attention to detail. Very knowlaedgable staff who were also very attentive.
21 July 2024
Very satisfied
20 July 2024
Very accommodating when I came to collect my car on short notice when the service centre was closed
20 July 2024
When requesting work to be done by the link it would be helpful to know the cost of the full bill once selected rather than just the cost of individual jobs so less of a surprise when picking up car.
20 July 2024
Morning, Yep all went well with car service as per plan and car ready earlier than expected. As I travelled from Poole being able to work from within the dealership was excellent with WiFi & coffee. All staff very friendly
18 July 2024
Service excellent but parking brake fault not covered by manufacturer's warranty which I strongly dispute and request feedback and investigation for.
16 July 2024
Everything done as planned.
16 July 2024
They had great communication and updated me throughout
16 July 2024
Would have preferred it if I had the option of a loan car
15 July 2024
Great service and advice but took much longer than quoted.
15 July 2024
Happy with the service
14 July 2024
Kim checked me in and assured me of the time my vehicle would be ready as I had to wait. Noel kept me informed all the time and explained everything thoroughly. Other staff looked after me well with tea and biscuits.
13 July 2024
Lovely premises, friendly and efficient service
13 July 2024
Happy friendly staff providing regular updates
11 July 2024
Prompt and professional
11 July 2024
Helpful staff, clear advice and good use of technology to support the booking experience.
11 July 2024
I was treated throughout as an individual and dealt with the same adviser throughout.
10 July 2024
Whether a customer is bringing their BMW in for an MOT or looking to purchase a new car the customer experience is excellent. Engineer Technician delivers an on line video commentary which really helps understanding.
10 July 2024
Efficient friendly professional service and a great facility
10 July 2024
had his car serviced a week or so ago, wants to leave very positive customer feed back. Very impressed and happy with all the help and service he received from Noel????? very knowledgeable, polite, positive and extremely helpful chap!
10 July 2024
Extremely helpful, friendly and responsive staff. Cannot fault the high level of service.
09 July 2024
Happy overall with the work carried out in a timely manner, but disappointed not to get the health check video but out that down to my car being done in a Saturday morning
09 July 2024
Good service. No complaints
08 July 2024
Friendly and helpful staff.
08 July 2024
Timely appointment offered and quality of customer service
08 July 2024
Simple no fuss
08 July 2024
Service was excellent
07 July 2024
Very friendly staff. Kept me well informed of progress and made the purchase easy
07 July 2024
The reception I received from the Service Department was very welcoming and efficient. My questions about the car were noted and answered completely. Advice was given freely about some detected tyre wear.
06 July 2024
Great communication and very helpful
06 July 2024
Jacob is brilliant.
06 July 2024
All work was done to a very high standard.
04 July 2024
Still waiting for vehicle condition report
03 July 2024
Excellent showroom, professional and courteous staff
03 July 2024
Was kept informed all the way through the repair and it was completed ahead of schedule
02 July 2024
Jacob Lines my point of contact was excellent & kept me informed throughout.
02 July 2024
Collection and return delivery made the experience of this service 5 Star.
02 July 2024
Fabulous service. Small thing. Curtesy wash is great but milky runs of wax left all over my dark blue car.
01 July 2024
Service investigations very thorough. Loved the office pods to work in while I waited and complementary drinks, staff really welcoming and attentive. Nothing was too much trouble and complementary car wash.
01 July 2024
As said I was well looked after with a comfortable chair to sit in.
01 July 2024
As above
01 July 2024
I had to wait some time before the car was taken in for the service
30 June 2024
Told of problems and cost of solutions, all dealt with very easily.
30 June 2024
Prompt, curtious and provided clear advice.
27 June 2024
Good service and great cleaning job Like a new car
25 June 2024
The service was done alarm reset and car was cleaned thank you
24 June 2024
Great correspondence
24 June 2024
Great service and facilities, thanks
23 June 2024
No hire car availability but stayed & worked there
21 June 2024
The care was great and the loan of the X3 was very enjoyable.
18 June 2024
Fixed the problem, identified other issues which needed sorting out and fixed them. Pricey, but I have trust in the centre.
10 September 2024
First class service from start to finish