- Home
- About Dick Lovett Melksham
- Dick Lovett Melksham Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
294 ratings and 146 comments received in the last 90 days.
03 May 2025
All the Lovett staff were extremely helpful Leon , Gary, Justin and Laurynas.
29 April 2025
Jack was highly professional and great person to deal with
19 April 2025
See above
06 April 2025
Smooth and efficient transaction
03 April 2025
Both Larry and Justin couldnot have been more attentive and helpful
03 April 2025
First class service. Friendly professional staff. Good deal. The sales rep made me feel welcome and knew his stuff. I was able to test drive the car I was interested in. We were able to find a car and a deal that worked. A very happy customer.
31 March 2025
The sales staff were helpful and the cetre looks inviting and professional
29 March 2025
Justin has been the most helpful salesman I have ever known! Talked me through everything . Also, Natasha the parts salesperson so helpful .
16 March 2025
Everything was smoothly carried out and made as easy as possible.
15 March 2025
Friendly and professional service from Justin. Fair price for my old car.
14 March 2025
Freindly
14 March 2025
Extremely satisfied Everybody very helpful
14 March 2025
Justin was a really nice chap and explained everything clearly.
13 March 2025
Melksham is a great showroom
11 March 2025
Everything was well explained and professional staff
09 March 2025
Nothing to much trouble every thing made easy again by the sales person
07 March 2025
We were made very welcome and looked after very well by the team and in particular, Jack
28 May 2025
Very satisfied with the service given.
27 May 2025
Everything was as expected.
26 May 2025
A job well done.
26 May 2025
Only ever receive excellent service at Dick Lovett Melksham
25 May 2025
Professional and great service as always. Made the whole experience pain free and easy to understand.
25 May 2025
Attention detail
25 May 2025
Super friendly team!
25 May 2025
Very proactive approach.
25 May 2025
I've been a longtime customer of BMW and when the team I dealt with moved to Melksham from Bath I made sure I followed
25 May 2025
See above
25 May 2025
First class service, nothing seemed to be to much trouble.
25 May 2025
Terry always looks after us, very knowledgeable and very honest if there is anything issues will always let me know.
25 May 2025
Tailored to meet only what the vehicle needed. Clear advice and costs of work likely to be needed in short term to allow forward planning.
25 May 2025
Helpful efficient and staff that go the extra mile
24 May 2025
Looked after so well
22 May 2025
Our car was at the workshop for a considerable amount of time and sometimes it was necessary to 'chase up' an update. It apparently took a long time for the workshop to be able to recieve diagnostic information from BMW central.
20 May 2025
Staff were helpful and attentive.
18 May 2025
Efficient and helpful! Worlds apart from experience with Jaguar!
14 May 2025
The service department were efficient and communicated with me throughout the service. Polite, helpful, friendly.
13 May 2025
All aspects of visit of high standard.
13 May 2025
Work was completed on time and visual survey undertaken for any faults
13 May 2025
The car was returned gleaming inside and out
10 May 2025
Staff friendly
09 May 2025
All items were dealt with
07 May 2025
Great service - staff very polite and helped with all question, calmly and succinctly.
07 May 2025
No problems
07 May 2025
See above
07 May 2025
Had to wait an extra 40 minutes, but I did receive a well explained review of the current state of my vehicle.
06 May 2025
See above
05 May 2025
Great setup, modern facilities and you feel welcomed.
04 May 2025
Friendly and professional service with good communication
04 May 2025
Great service
03 May 2025
Should have been 5 stars but the car is now showing service required in 3500 miles so something hasn't been reset!!
03 May 2025
.
03 May 2025
Really easy process and taken care of of well
02 May 2025
Team are great
02 May 2025
As above
02 May 2025
Very informative and prompt
28 April 2025
Everyday of the process was seamless. Everyone polite & communicative. As it was easter the cream egg was a nice touch!
22 April 2025
Completed with within the timeframe. My contact (Noel) was very helpful and kept us informed.
22 April 2025
Very good service, however, I need to follow up as I didn't receive an invoice, record of major service in the return pack for my records.
21 April 2025
Very efficient
18 April 2025
Well looked after and was told what was happening and final work sheets explained
17 April 2025
As above
15 April 2025
I was disappointed to discover no valeting service was carried out as part of the overall service and health check. This despite being requested.
14 April 2025
The drop off went smoothly and was quick and the work was carried out in the time agreed. A complimentary car wash was offered but disappointingly was not carried out.
13 April 2025
Simple service , completed quickly while I waited on comfort with WiFi and refreshments
12 April 2025
Collected and delivered my car, carried out BMW recall work and even cleaned the car, inside and outside. Well pleased with the work carried out. E-mailed a video of the car being worked on and fully explained the state of the car.
12 April 2025
Smooth process. Will kept me updated on progress and called me to let me know I could pick up my vehicle early.
12 April 2025
Issue not charged as unable to find fault
12 April 2025
Answered all my queries in a helpful & professional manner
11 April 2025
As above, a very slow process
11 April 2025
As above - and we have emailed the service rep since with no response as we were interested in a car that was awaiting prep. He said he would pass details onto sales but we heard nothing . We also felt it took to long to be seen after arriving
11 April 2025
Great
09 April 2025
Will Brant was very helpful and supportive
09 April 2025
Customer service by pleasant staff
09 April 2025
Professional engineers and staff who know what they are doing
08 April 2025
Driver was great and service representative was very helpful
08 April 2025
I had booked a courtesy vehicle for two days while my car was in for a recall. I was kept updated regarding the progress on the vehicle and was informed in plenty of time that my car would be ready after day one. Fab service.
08 April 2025
See above
08 April 2025
Requested a loan car whilst having my own car repaired What was supplied was Dirty both inside and out Given the good weather we have had it would seem a clean had not been undertaken for some time I reported my feelings to D L staff.on return .
08 April 2025
Ryan was brilliant from start to finish. He listened to what we wanted and went through all options
05 April 2025
I know you don't but disappointed you don't hover out the boot
05 April 2025
They did what they said they would do in the time given
04 April 2025
The brake service and MOT were carried out in the agreed time even when I arrived with a faulty indicator
03 April 2025
Efficient, good communication.
03 April 2025
See above
03 April 2025
Easy task - update of SatNav - but did everything asked for and that could be expected.
03 April 2025
Sorted my problem quickly and efficiently
02 April 2025
Really looked after me whilst I was there. Was great to have the small office hubs to work in whilst I waited for car. Nice staff and very attentive
01 April 2025
Sarah Davidson was lovely, chatty and looked after us with nice coffee and biscuits, very welcome after our early start and an hours drive to our service. Not all garages offer this service. Noel also looked after us well and with good humour.
01 April 2025
Got what I needed done with my BMW from a service perspective and also the sales team was super helpful answering questions on a potential new purchase I am contemplating.
01 April 2025
Front of house team were brilliant. So welcoming and lovely.
31 March 2025
I had to remind them that I had a service plan and then they had to look for what elements I had left. It would be good if they had checked this first and guided me on this.
31 March 2025
As above
31 March 2025
Work carried out in a timely fashion.Many thanks to the staff in Melksham.
30 March 2025
The service people and the drivers were lovely people very helpful very kind but the workshop I just don't know
30 March 2025
It seemed to be a thorough check on video.
30 March 2025
I have one moan. Two new tyres fitted. One hubcap replaced. I found one inside the car. For some reason it wasn't put back. I don't know why!!
30 March 2025
Again great service
29 March 2025
William Lamour was very helpful, professional and knowledgeable. In fact it is fair to say he sold me a BMW when I wasn't really looking for one.
29 March 2025
Have to say the brake pedal seems a bit woolly and unless you pump the car does not always auto engine cut out. The car was washed, however it was a hot day and the car was actually less presentable than when I took it in, it was covered with water
28 March 2025
Had to return a second day as the tyres ordered to pass the MOT did not get delivered.
27 March 2025
Car repair was done in time allocated. No issues
27 March 2025
Everything sorted in a timely manner, very pleased
26 March 2025
Speakers are still not fixed after 2 visit with the same issue. Shakes on the steering wheel still appears. My car wasn't tested properly. I left bmw 8 series for 2 days and I was expecting better outcome. My warranty expires soon aaaaaaaaaaaaaaaaaaa
26 March 2025
Kept me on the road with minimum fuss
26 March 2025
I had to change my MoT booking at short notice and Will was very considerate and helpful in finding an alternative that worked for me.
25 March 2025
Great all around!
25 March 2025
cleaned the car with a product that tarnished the window trims and I had to spend a couple hours carefully polishing and repolishing them so it didn't look like the paint was ruined.
25 March 2025
I was very happy and satisfied with the work and service and advice given by the technician name, Joshua
24 March 2025
Very good service. My only real gripe is that the Melksham location is not very convenient
24 March 2025
Final outcome was satisfactory - but had to jump through hoops to get there
24 March 2025
Need to be better at keeping you updated on cars progress. Car dropped off 8.40am, Arrived 3.40pm to be ready to collect the car once done, took until 5.15pm before a service advisor came to see me. Left with the feeling I had been forgotten about.
24 March 2025
had my car booked in for MOT fast track work completed within 2 hours fantastic service Noel Norcott who served me was very professional and explained every thing in detail regarding my MOT
24 March 2025
Everything was seamlessl
24 March 2025
The collection and delivery was faultless your workshop was hopeless
21 March 2025
Identified issues with car
20 March 2025
Fantastic staff / Service / All done in a timely manner with options like drop off and collection via text.
20 March 2025
Did exactly what was required.
19 March 2025
Probably as a result of my careful driving so the likelihood of damage or excessive wear is reduced to the minimum.
19 March 2025
Although my service was dealt with well - i did ask for my car to be valued and enquired about a car which was on the website. My car wasn't valued and i was told that i could not view the car in question as it was being prepped?
19 March 2025
Able to use a pod for work while I waited
19 March 2025
Staff attended to me from the moment I walked into the showroom
19 March 2025
Good repair but poor overall service management and communication process.
17 March 2025
The service itself was good and Joshua was helpful, but gearbox undertray needs replacement which showed in the video but not the report. I asked for a quote twice and never received anything. Can't seem to be able to get it fixed.
17 March 2025
Useful video to explain what is needed
17 March 2025
Easy to book work completed in timely fashion. Staff helpful and professional
16 March 2025
Efficient
16 March 2025
As above
15 March 2025
The learning points are : 1. To make the whole process free, including the petrol for the courtesy car if it is only used to get home and back. 2. Not to use the recall process to find other issues with the which are chargeable.
15 March 2025
Will from Service looked after us all day.
15 March 2025
Completed the job only thing I will pick up I have notification one tires were 0.1 out on air and fault still there when I collected
15 March 2025
welcoming staff, nice coffee and a quiet corner to work in while i waited for my car...perfect!
14 March 2025
Very happy how I was treated and the service I received
13 March 2025
See my comments above
12 March 2025
Excellent service
12 March 2025
Contact good until there was a delay then not advised Final invoice was incorrect
11 March 2025
Very pleased with the service
11 March 2025
The technician who worked on my car was Oscar Littlewood. His video was professional, detailed, informative. All work was carried out to an incredibly high standard. Oscar was methodical and extremely professional in his approach. Simply lovely!!
11 March 2025
Did what was asked, at cost quoted.
11 March 2025
I haven't visited yet I'm getting all sorts of communications
09 March 2025
Pretty satisfied but disappointed that thi seemed to be a repeat repair from 10 months ago (failed battery) and new battery was only discounted rather than replaced FOC. Explanation of reason for fault not wholly convincing
09 March 2025
Great service
08 March 2025
The service team were excellent always super helpful and nothing is too much trouble.
07 March 2025
Problem solved but developed another problem with the same part.
07 March 2025
See above
07 March 2025
Everything was well explained and my service advisor went beyond to ensure my car was back on the road asap.
05 May 2025
Car was prepared and ready to go smoothly.