OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
231 ratings and 176 comments received in the last 90 days.
03 June 2026
All fulfilled expectations.
03 June 2026
Great service from the start, made me feel like a truly valued customer
03 June 2026
Brilliant from start to finish..
31 May 2026
I dealt with Sam Akerman who is a sales executive at Melksham. Sam was very pleasant, easy to deal with and was most helpful throughout.
27 May 2026
I was well looked after by Katie (sales exec) and she explained everything very clearly.
24 May 2026
Staff were excellent throughout the process
24 May 2026
Vehicle wasnt ready at advertised time and ceramic finish had flaws
24 May 2026
seamless, professional, friendly service from start to finish- love my new car
17 May 2026
VEry helpful in choosing my next car, getting it set up and following up with me
16 May 2026
Knowledgable, efficient and friendly Sales Representative. Car was as specified
13 May 2026
All the team are absolutely fantastic. Will was great at listening to us and finding the right car for us.
13 May 2026
Very friendly helpful & great customer service. Couldnt fault it.
13 May 2026
Katie Bluff was excellent in communication. The handover was smooth and informative.
11 May 2026
We were very satisfied and impressed with the service received from Will Meredith as well as Jack Meech at Dick Lovett Melksham.
04 May 2026
Top class service. Professional and friendly. A feel good experience.
22 April 2026
5/5 - Repeat Customer and that is due to the help received from Justin and the Melksham team around him. Everyone is very helpful and polite. The freedom to work on my laptop in the working booths is very convenient to work while at Melksham.
21 April 2026
Fantastic service by Jack, Larry and Vince. The staff were all extremely helpful and welcoming. The handover was extra special and the cherry on the top of an already wonderful experience.
18 April 2026
Quality of environment, quality of service and quality of sales staff was excellent.
07 April 2026
Excellent customer service and very supportive
01 April 2026
Jack and Will were brilliant. Made me feel very comfortable and helped me get the right car for the best price in terms of what i wanted.
01 April 2026
Excellent support throughout the ordering and delivery process. Fraser Digby was brilliant. Everything done on time and met our high expectations.
01 April 2026
Katie and the team at Dick Lovett Melksham were incredibly helpful and knowledgeable. Katie was in regular contact with me and answered all my questions, talking me through the process and making it extremely painless.
01 April 2026
My car was organised by Fraser. He looked at various cars and quotes to find me one to suit my needs. He was very helpful, communication was great! Larry went through all the features with me on pick up and made sure I had everything I wanted set up.
31 March 2026
I'm honestly super satisfied - I've driven over 500 miles in the last two days and I absolutely love the car. It's been an incredible experience from start to finish. Huge thanks to Justin at Melksham for making it all happen - couldn't be happier.
24 March 2026
Brandon Vincent and Laurynas Sarka provided excellent service throughout. They were professional, attentive, and ensured everything ran smoothly. They listened, answered all questions clearly, and made the experience seamless and enjoyable.
24 March 2026
Katie was excellent, helpful and took time to ensure we got a good start with the new 120
24 March 2026
We felt very at ease with Sam, very personable. He listened to want we wanted and talked us through all of our options which meant we were happy with our final vehicle build. He got us the best price for our part exchange and the handover was smooth.
24 March 2026
Fraser made sure that I was fully informed at all stages of the process, and that I understood everything.
16 March 2026
We received great customer service from Fraser, he listened to our opinions, showed us the cars we wanted to look at and arranged test drives. We felt comfortable through the whole process and know that we have made the right choice for us.
15 March 2026
Everything was dealt with.
06 June 2026
Brilliant. Reception friendly. Efficient, friendly, informative and clearly very knowledgable service advisor, excellent waiting facilities, CITNOW video from technician comprehensive and fully informative. Overall excellent service!
06 June 2026
friendly, informative and helpful
06 June 2026
The centre and staff on reception were excellent and attentive
05 June 2026
The Staff were all excellent. Very helpful. The Coffee is always very nice.
05 June 2026
Excellent comms from the technician, together with timely and professional work. Additionally, a good 'meet and greet' experience at the showroom.
05 June 2026
Absolutely great service with no hassle
05 June 2026
As per star rating
05 June 2026
Great service from John, very personable
05 June 2026
Everything went smoothly and to plan
05 June 2026
Provided an excellent service
05 June 2026
Helpful and courtious member of staff
04 June 2026
The service department were excellent in giving advice and (hopefully) fixing the transmission fault. Wil Brant in particular should be mentioned and credited.
03 June 2026
Poor updates on the progress and issues with my vehicle
03 June 2026
Excellent all round - very pleased with my service
03 June 2026
Polite staff and well looked after I was told all that had been done on my car by very polite young man and was extremely happy
03 June 2026
The service I have received from all members of your sales & service team in Melksham have been first class. Massive thank you to Larry, Brandon & Will for making my purchase & service experience an absolute pleasure. They are a credit to BMW
03 June 2026
I was kept informed of timing.
02 June 2026
Every one was friendly and helpful all work was done on time.Many thanks Alan
02 June 2026
Everything planned for the service was completed on time and I was given documentation with the results and recommendations. The significance of one of the recommendations was not explained.
31 May 2026
Able to book with a real Melksham person ( Top Services Gemma ). Made the process so much easier rather than dealing with central booking ( not that brilliant, they said my car would take a day to do a wheel alignment ! ). Will was a nice guy too.
31 May 2026
Polite, helpful, professional
29 May 2026
Arranged while I wait as I have a long drive to get to the garage.
28 May 2026
All was easy and on time
28 May 2026
As I was trying to park my car a salesman came screeching up behind me in a mini he made two VERY rude gestures as I was clearly holding him up (not deliberately may I add) I let him past he roared off to the outside of the showroom and parked
28 May 2026
Straightforward online booking, easy check-in, and oil change service carried out in a timely fashion without problems.
28 May 2026
The service team were Friendly, polite and helpful. I stayed on site whilst work was carried out and was well looked after.
28 May 2026
Easy and efficient
28 May 2026
After a good number of years of doing business with Dick Lovett in both Bristol and during your time in the central Bath location, my recent visit to Dick Lovett Melksham was very disappointing and unsatisfactory.
27 May 2026
Never been here
26 May 2026
Extremely efficient and highly communicative, from the initial phone call, to the front desk and so on.
24 May 2026
Please refer to email sent to Janet Clark BMW DL Melksham 15/5/26
24 May 2026
Great service, collected amd returned in a timely fashion. All correspondence was great and work carried out excellent.
23 May 2026
A brand new BMW iX was left stranded and unable to drive following a software issue with a fast charger. I feel gaslit by the service technician into thinking this was not a problem.
23 May 2026
Dropped my keys off Work was done Back in touch with videos and a phone call All done before midday And car was well washed Very good
23 May 2026
Well organised booking with loan car. Charlie kept me updated on work being undertaken. No complaints
22 May 2026
I was very impressed with both the attention I received and the quality of service provided. Everything went exactly to plan and was completed on time. I was especially impressed with the explanations I received relating to the service work.
21 May 2026
Great service - could not ask for more.
21 May 2026
Large service completed while i waited. Car returned clean and service agent took his time to explain what had been carried out and additional work required.
21 May 2026
I am very happy with the service that was provided to me by this showroom.
20 May 2026
I was kept informed at every stage
19 May 2026
Looked after me and sorted the issue No dramas.
19 May 2026
The Technician that collected my vehicle was very respectful and Timely, He assured me that my vehicle was in very capable hands. The Tech that preformed my MOT was very respectful and did an amazing job,?handed my vehicle back in good condition.
19 May 2026
In addition to trusting that genuine BMW parts were used, I particularly value the collection service and also appreciate the complementary car wash
19 May 2026
Pleasant staff, straight-forward communications, loved wandering around the beautiful new cars - and dreaming.. brilliant treatment for my ancient and almost worn-out car .. And no hard-sell!!
18 May 2026
Job completed on time. Waiting conditions excellent
18 May 2026
From the moment we phoned and from the moment we arrived we were treated so well and the staff could not have done more for us. During our visit our every need was attended to And the people could not have been more attentive.
18 May 2026
Excellent service, all on time, no issues
18 May 2026
Although the remote diagnostic on my BMW was executed professionally and in a timely manner, the communication from Dick Lovett.
17 May 2026
Work carried out on time and to a high standard
16 May 2026
Everyone is very friendly, Tom did a really good job with looking after me.
16 May 2026
Excellent service
16 May 2026
Graet service
15 May 2026
Communication throughout was brilliant
15 May 2026
Friendly & efficient service
15 May 2026
Well looked after by Tom and the BMW Team at the Melksham garage with everything properly checked, explained and the work professionally completed. Thank you Tony Charles
15 May 2026
Unhappy that nipple on rear caliper was not re-seated properly with consequent loss of majority of brake fluid when driving. Rendered car undriveable.
15 May 2026
Great customer service
13 May 2026
My vehicles problem of downloads and password issue was resolved completely.
13 May 2026
Staff were extremely polite and professional in every respect from reception to service team and technicians.
13 May 2026
Great team. Listened to my concern, found the problem and fixed it with no fuss.
12 May 2026
Staff. The guy in the servicing department who looked after me, was everything to could wish for someone in that position, polite, knowledgeable, helpful. Both receptionists were excellent too . Car was pristine clean after service
12 May 2026
Great efficient friendly staff, lovely waiting area, car ready when stated and nicely cleaned.
11 May 2026
The service was good, but it took a bit longer than expected. 2 hours to fit 4 tyres was more than I had anticipated.
09 May 2026
My first year being bmw owner surprised with the service iv been given
08 May 2026
Excellent freindly service
06 May 2026
The service on the day was good. I have subsequently emailed the senior service advisor about replacement tyres and heard nothing.
06 May 2026
The Centre staff were courteous, efficient, communicated well and generally made the process as good as it could be.
06 May 2026
Great customer service and work finished within allocated time as told. Was with my 2yr old son, who enjoyed the showroom and was gifted a lovely teddy bear from William in the service team.
05 May 2026
Professional. Helpful. Friendly staff.
04 May 2026
Excellent customer service
04 May 2026
Great service. Friendly, professional staff and great communication keeping you updated at every stage.
03 May 2026
Charlie the customer service advisor was fully attentive to my needs during my stay. He explained what was required for the vehicle and kept me fully informed of the work as it progressed.
02 May 2026
Great Service. Polite.
02 May 2026
Great service from start to finish. Staff were friendly, professional and kept me well informed throughout. The work was completed on time and to a high standard.
02 May 2026
Freddie was great. Really attentive and explained all elements very well when needing guidance
01 May 2026
Great staff and facility. Progress was well communicated
01 May 2026
Great
01 May 2026
Well looked after by Freddy! Thanks!
01 May 2026
They communicated well and were thorough
27 April 2026
Ease of booking and receipt of progress report of service work.
26 April 2026
Will as always was very welcoming and efficient and all work was done within timescales given
23 April 2026
Why have I been sent this when I haven't visited ?
22 April 2026
Johnroy provided friendly and professional service and great communication throughout. The work was completed early, cost less than the quote and the my car looked like new following its complimentary valet.
22 April 2026
The team at Melksham are always so helpful.
22 April 2026
After an initial issue Tom dealt with it professionally. If he hadn't it would of been a 1 star
22 April 2026
Fantastic staff, fantastic service
22 April 2026
Did as required.
22 April 2026
Because they deserve it.
22 April 2026
All issues were resolved.
22 April 2026
Quick and efficient friendly service
22 April 2026
Kept up to date and everything was dealt with promptly
21 April 2026
Only giving a 4 instead of 5 because I had to reset the service indicator myself. Otherwise the service got everything I needed done in a day, which was extremely helpful.
19 April 2026
Prompt, courteous and friendly.
19 April 2026
Everything was explained clearly Everyone really helpful and friendly!
18 April 2026
Such a polite and courteous team. Very welcoming and professional each time I visit.
17 April 2026
Took my BMW in for a health check & got a courtesy car to drive for the day. The whole experience was seamless & Lee from the service department went above and beyond to help which was very much appreciated. Thank you!
15 April 2026
Staff were very friendly, the time taken was exactly as I was told, and the car was cleaned which is a nice touch. Star off for the automatic addition of some questionable optional items, although the manager did explain and had already removed.
15 April 2026
Always very happy with the support Tom provides while my car with you. Great communication and very helpful throughout.
15 April 2026
Very good experience, i would have given 5 but for having to wait an additonal 20-25 mins than originally advised. Everything else was excellent
15 April 2026
Excellent service as always from Dick Lovett Melksham.
14 April 2026
My interaction with the service agent was very polite and professional. things were explained to me in words that I could understand (no jargon). I was made to feel like my I mattered, nothing was hurried or too much trouble.
14 April 2026
All staff were friendly with great engagement where needed, efficient , transparent service.
14 April 2026
Great service, comfortable and well serviced waiting area and very well looked after. My only request would be better updating of progress whilst waiting.
14 April 2026
Will was very approachable and kept me updated throughout. It was a noticeably better customer experience than from VW on our other car.
13 April 2026
Good staff engagement. It all went very smoothly. They accomodated my request for timing to suit an emergency dental appointment. Comfortable waiting area.
13 April 2026
Efficient service, everything as hoped for and expected
13 April 2026
After spending £1,200 I was left with a car that is fundamentally undrivable. Small bracket broke when replacing a quarter mirror. Now on an endless wait for a part. How they proceeded on tis repair without the part is beyond me.
12 April 2026
Because I was completely satisfied
11 April 2026
Every member of staff that I interacted with was lovely and friendly and happy to engage. The atmosphere was great and the showroom seemed well cared for.
08 April 2026
Everything was as agreed and went smoothly.
08 April 2026
Tom who kept me updated was very clear on progress
07 April 2026
Great service
07 April 2026
Freddie our Service Advisor was brilliant from arriving at the dealership to picking the car up. He kept us informed of the progress through out the day. A like for like loan car a big plus. Not having to wait weeks to get an appointment.
06 April 2026
Dick lovett was very helpful with the on-going issues we have with the parking sensors. They carried out an investigation and submitted a proposal to BMW to have the sensor replaced free of charge.
06 April 2026
Excellent job, done quickly and with good information, really good service manager who also sorted me a booth to work in.
06 April 2026
Polite service and waiting area excellent
05 April 2026
My service advisor Freddie was helpful as always and provided a fantastic customer experience
04 April 2026
Melksham Dick Lovett , Excellent as always
04 April 2026
Friend friendly stayed in contact
04 April 2026
Both problems not fixed , comedy of errors
04 April 2026
Freddie and the team managed to fit me in without an appointment and sorted my car quickly.
01 April 2026
Professional and quick service.
29 March 2026
.
29 March 2026
Everything went to plan and I was informed of the process at the beginning
28 March 2026
Easy check in and drop off and good communication through the service
27 March 2026
Freddie kept me informed at the start, what investigations would be undertaken - kept me updated throughout the time the car was held at BMW and fully advised me of the work completed and costs involved when returning to collect the car.
27 March 2026
Helpful friendly
23 March 2026
Just great service
23 March 2026
Ease of booking, communication, first time fix. The technician working on my car (Oscar) was highly professional and cared for my car like no other. Fantastic workmanship and attention to detail. I wish all mechanics could fix first time like Oscar.
23 March 2026
very good service
23 March 2026
The Service Manager was very helpful and efficient. He kept in contact as the car was being serviced. Really appreciated the coffee and reception staff.
23 March 2026
Weve always used this BMW service and trust it.
23 March 2026
Very comfy waiting area. Quick service and good at answering any questions I had
23 March 2026
Great service as usual
21 March 2026
Good timely work and good communication
20 March 2026
Everything was explained to me.
19 March 2026
Just cant fault your service from when i drop the car off, your communication is excellent
18 March 2026
Very helpful, couldn't have asked for more
18 March 2026
All done on time and work done and explained clearly. Car returned sparkling many thanks
18 March 2026
Reception team and Service customer rep were all professional, welcoming and courteous. Car was serviced as promised and within the described timescale.
18 March 2026
Was great
17 March 2026
Staff were pleasant - that is all.
17 March 2026
Kept informed throughout the time period my car was with the garage. Service Adviser very helpful, friendly yet professional.
17 March 2026
Great service from call to book, greeting, work space, video of work and explanation after work
14 March 2026
The back windscreen wiper came back broken. Otherwise I'm happy
FIND Dick Lovett Melksham BMW
Address
- Portal Road, Bowerhill, Melksham, Wiltshire, SN12 6GN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0122 556 0166
Melksham as well as surrounding areas including Westbury, Trowbridge, Frome and Calne
Address
- Bowerhill, Melksham, Wiltshire, SN12 6GN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:Closed
Phone
- 0122 556 2704
Melksham as well as surrounding areas including Westbury, Trowbridge, Frome and Calne
Address
- Portal Road, Bowerhill, Melksham, Wiltshire, SN12 6GN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:Closed
Phone
- 0122 556 2704
Melksham as well as surrounding areas including Westbury, Trowbridge, Frome and Calne
Address
- Portal Road, Bowerhill, Melksham, Wiltshire, SN12 6GN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0800 018 0730
Melksham as well as surrounding areas including Westbury, Trowbridge, Frome and Calne
06 June 2026
The sales team were excellent Brandon & Jack