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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
469 ratings and 262 comments received in the last 90 days.
04 February 2025
It was spot on!
30 January 2025
The entire process was seamless. Katie was exceptional from start to finish. Any questions I had were answered promptly.
26 January 2025
They are always very welcoming and customer focused at Dick Lovett Melksham. You are well catered for and the showroom is always well presented. My wife drives a mini so we use this dealership for all our motoring needs.
22 January 2025
Good price offered in part exchange, making new car purchase financially viable.
21 January 2025
Great service from start to finish
20 January 2025
Was disappointed with the trade-in offer given - and still am. Was off-set somewhat with 'discounts' offered!
14 January 2025
The person I dealt with; Monty Keith; was very polite, friendly, knowledgeable, professional and efficient in every aspect throughout.
08 January 2025
I found the whole team I engaged with were helpful and informative - the centre itself was smart and well-equipped and there was always a coffee/drink on offer.
03 January 2025
Very satisfied with the new car ,but would of preferred to of had delt with the same salesman throughout the transaction
02 January 2025
Efficient and fast. Kept me updated throughout the process.
29 December 2024
Seamless and efficient handover of the car.
23 December 2024
Customer centred experience, everything clear and professional.
21 December 2024
All made very easy and the salesman was effective
20 December 2024
From entering into the showroom and being offered a coffee through to talking to the Sales Person, who was knowledgeable and very helpful, the car(s) are amazing and are beyond our expectations.
18 December 2024
Great customer service.
14 December 2024
Sales advisor kept me up to date regularly and explained everything well to me
05 December 2024
Very helpful and friendly members of the team. Both Szymon Leppek and Laurynas Sarka were exceptional.
04 December 2024
All aspects of my transaction were timely and as expected.
03 December 2024
Answer should be completely satisfied though I was disappointed when delivery date delayed (due to BMW factory I understand)
02 December 2024
Easy to do business with, very nice and professional dealership
28 November 2024
The car was presented in the handover bay initially disguised with a black cloth which built the excitement. Upon reveal, the car was excellently prepared and knockout gorgeous! Again, Jack was a star and the the team made it a truly memorable day.
26 November 2024
Car was in stock so after agreeing on the terms it was ready for me to pick up after just a few days.
25 November 2024
Prompt attentive service well done
21 November 2024
Larry and Ben were great people to deal with. Good fun and very good at accommodating my requirements to get the deal over the line.
21 November 2024
Monty was fantastic from start to finish. He was kind, patient and spent time answering all of my questions. He is an asset to the sales team.
20 November 2024
Everything went smoothly plus a good deal
15 November 2024
professional customer service, smooth and timely
15 November 2024
Yusheng was excellent - great customer service, queries were dealt with quickly and efficiently. Great handover of our new car
08 February 2025
As above
08 February 2025
see above
07 February 2025
Excellent customer service.
07 February 2025
Top notch advice as well as the service.
06 February 2025
Once the car issues were picked up by servicing, I was treated well, and things got fixed under the warranty.
06 February 2025
Plenty of choice and amount of beverages, pleasant seating area, fully informed of what was happening, car brought back right outside entrance, job done.
05 February 2025
Great overall experience.
05 February 2025
Mostly fantastic.
05 February 2025
Very satisfied
05 February 2025
Fantastic customer service and attention to detail. The dealership is a nice place to spend a few hours and the business pod I was given to work in for the morning was perfect and allowed me to continue working while my car was being serviced
05 February 2025
Would have been 5/5 if the MOT had been done quicker.
04 February 2025
The service experience has been excellent. I can't fault it. All my questions and concerns have been resolved in a timely and professional manner.
04 February 2025
I was there from 8.30am to 2.30pm. This seemed a long time for a sensor issue plus air conditioning (agreed on the day). Itcwoul have been good to have an update and ETA maybe at 11am-12noon.
04 February 2025
Clear explanation and all questions answered fully
04 February 2025
Not happy with the way this was handled
03 February 2025
completely satisfied.
03 February 2025
Post sales customer service engagement has improved dramatically! Previous years, sales were very customer focused, but post sales were not. They have now caught up.
03 February 2025
Will ably guided us through the process, from explaining the fault face to face and keeping us informed on the phone. We also received a comprehensive video through the BMW app of works checked on our car.
03 February 2025
Car pick-up was good, communication during the service was great and car returned on time.
03 February 2025
Everything was done according to the signed proposed works.
03 February 2025
Business Pods & the drinks service are superb.
03 February 2025
The trainee technician (Jacob) who dealt with my car's oil service was very well trained. Service completed ahead of schedule. Jacob provided additional information regarding future work required and how to minimise unnecessary expenditure.
02 February 2025
All good
02 February 2025
Excellent
02 February 2025
The drop off and collection of the loan car were fine and the video of the work to be done came through quickly. I would have liked a call when the car was ready as I didn't hear a thing.
01 February 2025
I was disappointed that we had not been warned about the low tire tread on two tires when we purchased the vehicle. It has only done a thousand miles since purchase and two tires already need replacing, one with only 2.4mm left.
01 February 2025
Jacob was clear and communicative
01 February 2025
Janet was excellent taking us through the detail. The reception team are welcoming and responsive. The one disappointment that, whilst the coffee and biscuits are great you no longer provide the delicious flapjacks. A significant downgrade!
01 February 2025
There was additional work recommended that was not discussed with me - I only noticed the recommendations when I was filing the paperwork It would have been useful to discussed this
31 January 2025
Carried out the work required.
31 January 2025
Great facility, excellent reception team and service team make a very positive difference.
30 January 2025
Loads of young people who need to get proper training and castomer care guidance
30 January 2025
BMW staff that I engaged with were excellent
30 January 2025
Service was done to time and cost. Good advice on the few issues that were identified. Only down side was that you forgot to wash the car.
30 January 2025
Whilst there is much to praise - courtesy of staff, options to drop off vehicle, vehicle wash/clean, pleasant dealership - there are issues. Recent booking and subsequent online 'check in', resulted in some requested items being missed.
30 January 2025
The Customer Service Manager, Janet, has been extremely supportive whenever we have spoken.
30 January 2025
Good communication and repairs completed under warranty.
30 January 2025
They dealt with the issue within one day, no problems, good communication and advice.
29 January 2025
Work carried out was professionally undertaken and was allowed to chose and additional item online without and pressure. The car clean and valet was really good and much appreciated.
28 January 2025
Treated well
27 January 2025
Good service
26 January 2025
Always prompt and thorough.
26 January 2025
Excellent friendly service especially from Josh who dealt with our service
26 January 2025
Good Service
26 January 2025
All jobs done
25 January 2025
Took longer than quoted
25 January 2025
Larry the sales man is fab and the service there is outstanding
24 January 2025
Amazing as always
24 January 2025
Dick Lovett Melksham always a good service and friendly staff - very pleased
24 January 2025
Very good customer interaction.
23 January 2025
Joshua Thomas was professional and well mannered, he was thorough in explaining any thing I had asked him and is a credit to BMW
23 January 2025
Great customer service in the service department and car issues always sorted with ease
22 January 2025
Great service Greatb environment which enable you to work whilst you wait
22 January 2025
Miscommunication within the service department, which led to an eleventh hour postponement of a service visit to fix the problem (although Will Bran was very good at dealing with us once we attended the service visit)
22 January 2025
No problems
22 January 2025
Janet the CSM was very helpful. See above.
21 January 2025
the service registration and drop off is all fully automated
21 January 2025
Great service as always.
21 January 2025
Excellent service. Friendly and welcoming staff. A good experience all round. Haivng the pods as somewhere quiet to work whilst my car was being serviced was great!
20 January 2025
Very personable service with good advice provided. Business pods are very useful and make waiting for your car an easy thing to manage.
20 January 2025
Dash cam unplugged, but not reconnected.
20 January 2025
20 minute wait to check in. Car not finished so had to wait 25 mins at pick up. Taking the car to be serviced is nearly 4 hours travel time in total plus 45 mins waiting time is half of my day wasted.
20 January 2025
The people appear to be very professional.
20 January 2025
Excellent service throughout.
19 January 2025
No issues with the service, good communication, nice chat about cars and looked after with transport
19 January 2025
Spun a line over beinf told nearly ready , tyre pressure re-set on board computer not adjusted so warning lights came on run flat mode. I found out how to re-set but my wife whom is dependent on car for emergencies would have panicked.
18 January 2025
All work was completed as scheduled. Warranty work carried out without question. Health check very helpful as identified a tear in inside tyre wall that could have been dangerous and would otherwise been unnoticed. price quoted was also competitive
18 January 2025
Because contact was quick precise and very well mannered and informed
18 January 2025
Still areas for improvement.
17 January 2025
Not kept waiting to long to be seen and everything explained well.
16 January 2025
Professional Staff.
16 January 2025
Excellent service
15 January 2025
All good
15 January 2025
As above & I was well looked after on site
15 January 2025
Vehicle booked in for service on the day requested and service carried out within the timeframe discussed. Vehicle returned after being cleaned inside and outside.
14 January 2025
The service I received was brilliant. Josh made me feel very welcome and walked me back to my car, after the service. Girls on reception brought my coffee to me. She was lovely. A great team. Not like previous years when I have visited BMW Bath.
14 January 2025
Will Grant and his colleague Izzy, Trainee Service Advisor, were most helpful.
14 January 2025
Work done on time kept you informed
14 January 2025
The rating says it all
14 January 2025
I just think Jacob could have explained some of the points raised better but in his defense he's still learning perhaps he could have called upon the technician for support? I was told the tracking was out but I've had this checked and it's perfect
13 January 2025
Great staff
13 January 2025
Always no car is in good hands.
13 January 2025
Booking the car in was straightforward but quite a long time in the future. I was provided with a courtesy car. Drop off and collection were efficient.
12 January 2025
Thank you for doing a great job
11 January 2025
Previously we had picked up with them my name was wrong on my car . It was all going to my husband . I noticed when the car report came through it was addressed to Mrs L Bancroft I'm B !
10 January 2025
4 stars but would go 3.5 given the option. Good customer service, however time updates could be helpful when waiting at showroom.
08 January 2025
Customer service is good!
08 January 2025
Took time to investigate an ad hoc query in addition to the routine maintenance booked - really helpful and greatly appreciated!
08 January 2025
Excellent service
07 January 2025
poor of commination and rightly or wrongly I felt fobbed off by a very nice member of staff who seems to be pretty frustrated themselves
06 January 2025
Minor issue with safety recall
05 January 2025
Great
05 January 2025
The young lady who dealt with me on pick up was great, nothing was to much trouble
05 January 2025
I would have given 5 but I wish I had been asked if I wanted my car washed as I now have swirls on paint work.
04 January 2025
The car was not properly washed as expected after the service. Stains were visible on the back & sides after the wash where areas were missed. This should not happen at a BMW main dealer. Otherwise the customer service experience was good.
03 January 2025
Brilliantly done by the service team.
01 January 2025
Efficient, good communication and loved having a clean car to collect!
30 December 2024
Service was excellent. Not convinced vehicle check was accurate - it raised issues which were very recently dealt with.
30 December 2024
All but the engine cover fault excellent
30 December 2024
Very good service
30 December 2024
All completed but no update on time as it over ran even though I mentioned that needed car in the eve. Nonetheless friendly and willing.
30 December 2024
Car wasn't vacuumed. Tried to bill me for more than was quoted.
30 December 2024
They fixed the fault effectively and communicated what needed to be done
30 December 2024
Staff and communication while there were v helpful
30 December 2024
All done time and budget
30 December 2024
Good work. Good advice. Polite staff. Great facility.
29 December 2024
Did do that you said you would do
29 December 2024
The service team are fantastic, and they never put a foot wrong.
28 December 2024
From start to finish top marks
27 December 2024
I would give 5 stars but charging nearly £100 for screenwash is an absolute disgrace and cannot be justified
26 December 2024
Good friendly service. Like all BMW dealers, the service comes at a price.
26 December 2024
Again five star speaks for itself !
26 December 2024
Professional polite and fast service
25 December 2024
Carried out recall work and also inspected vehicle foc
24 December 2024
Nothing to get excited about. Far too expensive. Will get my local garage to do repairs. Your labour charge out rate is extortionate!
24 December 2024
Despite my explaining my urgent need to have my car returned, I had to chase to get return phone calls, subsequent instructions to replace the 2nd front tyre were not picked up causing further irritation and delays.
23 December 2024
Problems using self book in machine.
23 December 2024
I was looked after by Jacob who was extremely helpful, kind and very professional. Jacob is an asset to your company, please look after him.
22 December 2024
The ease of booking my service via Leon and Terry who always go above and beyond to look after me continuously. The great communication whilst my car is with them and the care taken with my car.
22 December 2024
Exemplary personal interaction and service
22 December 2024
Everything undertaken on the car was fully explained by Noel
21 December 2024
Car booked in with Dick Lovett with a parking fault also.fixed under warranty.Lead in time for a slot 1 week which is good helpful staff! Car was Washed and very clean on pick up
19 December 2024
It was carried out in the usual BMW style, everything explained in detail.
19 December 2024
Everything went as planned and happy with result
18 December 2024
Courteous and considerate with comprehensive explanations and a commonsense approach
18 December 2024
As good as can be expected from what has to be a commercial organisation.
18 December 2024
You solved the problem and I have a safe, reliable and up to date car.
17 December 2024
Everyone responded quickly and efficiently to my enquiries. These involved four members of staff. All gave me accurate and friendly attention.
17 December 2024
Very satisfied. Drop off, collection and communication in between was brilliant.
17 December 2024
Highly personal attention to requirements given
17 December 2024
My customer service advisor (Will) kept me informed throughout and arranged for a discount following a previously booked courtesy vehicle not being available. Servicing costs aren't cheap so this gesture was greatly appreciated.
17 December 2024
Very efficient check-in process. Good comms. Good service.
16 December 2024
Always friendly and nothing is to much trouble. Excellent !!.
16 December 2024
All went to plsn
16 December 2024
Work completed as agreed, Noel explained everything and the problem was solved.
16 December 2024
Always kept fully informed and advised both in advance of the appointment and during
16 December 2024
It was the first time I have used this particular dealership and the staff were helpful. It was easy to book the car in for the check and the waiting area was light and cheerful.
15 December 2024
Work carried out on my car was within a good time scale whilst I waited.
14 December 2024
Good service
14 December 2024
Very happy with support and service
14 December 2024
Generally good.
14 December 2024
Exceptional service and staff
14 December 2024
All went to plan.
13 December 2024
Review following my visit not followed up. Still waiting to have explain actions of error codes told about but not detailed on the service sheet handed to me.
12 December 2024
Obviously things go wrong but I booked in before 10am and beyond belief they failed to action this and waited for an hour luckily a service person checked. Astonished with the complete inefficiency. It was only made better by friendly receptionist.
12 December 2024
The whole service team have been amazing from start to finish. Always very helpful and knowledgeable. Special mention to Isobel Brooks who kept me updated throughout. I'm always happy with the service I have from Dick Lovett Melksham.
12 December 2024
Good service.
11 December 2024
Extremely satisfied. Very impressed with the service from Monty and the team. All the staff were very helpful and friendly, and made the purchase an enjoyable experience.
11 December 2024
Came in for a recall on my airbag. It was down as a leave all day but I decided to wait and they managed to get it done for me in 2 hours
11 December 2024
Always exemplary customer service.from reception girls to service managers. Also loved the Christmas decor!
11 December 2024
Good service experience, however I wasn't kept upto date and had to phone up everytime to get updated on what was problem and how long it would be before you return my vehicle to me.
11 December 2024
Many thanks to you for picking my car up to be MOT as still recovering from operation. Car was cleaned perfectly
11 December 2024
.
11 December 2024
Good customer service, however I have had the car a month and had a fault with the car which got rectified. However in less than a week the same fault came up. Not good enough for a relatively new car.
11 December 2024
Great customer service from Dick Lovett Melksham Friendly and efficient
11 December 2024
People always pleasant and helpful.
11 December 2024
Good attention to detail, very thorough, great staff and an enjoyable place to visit
11 December 2024
Everything worked fine
11 December 2024
Katie Buff handled our part exchange and purchase with a high degree of professionalism, humour and patience!
10 December 2024
After I complained at how bad the customer service was, how I felt over the 3 days, how they didnt value customers etc. I did get someone to listen and he did his best to put it right, ringing me on the Friday morning and reducing my bill.
09 December 2024
Very happy
08 December 2024
All good
07 December 2024
Took a little longer than anticipated, hence 4 out of 5. Otherwise all great.
07 December 2024
Investigated our fault , kept usinformed. Waiting to see if its cured the problem.
07 December 2024
Brilliant
06 December 2024
"Fast track" service took longer than a "normal" service. No "walk-through" of what work would be carried out at handover. Insurance dongle removed and not replaced (found behind throttle pedal). Hospitality not as good as on previous visits.
06 December 2024
Great dealership and team
06 December 2024
My car was in for warranty work that was completed during the expected timescales
06 December 2024
Thanks to Will, my car is now back on the road, job well done.
04 December 2024
Very satisfied and you went above and beyond any expectations
02 December 2024
Very good communication
02 December 2024
Appreciate the realistic and considered opinion of mechanic in the video.
02 December 2024
Excellent attention from all the staff concerned. Remedial work opn the tracking/steering geometry performed at the same time with minimal extra time needed.
02 December 2024
Great service. The dealer really looked after me.
30 November 2024
The work was completed well and on time. Staff were helpful and friendly. Communication was good.
29 November 2024
Will assisted my servicing issue with utmost professionalism and donated his time to explain a few areas of the technical aspects about the car where I had some queries. Awesome stuff
28 November 2024
Facilities were fantastic and I was able to work comfortably from one of the pods upstairs. The customer representative, Will was very friendly and understanding of my requirements. Generally a nice guy and enjoyed chatting to him.
28 November 2024
Straight forward booking and very professional ton site team.
28 November 2024
Professional service provided in a timely manner. Friendly staff.
28 November 2024
The test drive to identify the rumbling noise from the suspension was done on smooth roads so it didn't occur. Then during the health check a defect was identified on one of the tyres. As I wanted to replace it myself no further testing was possible
28 November 2024
We had a recall for an aibag but also got a complete check and I was not expecting the complimentary valet and quality refreshments.
28 November 2024
Dick Lovett at Melksham we're first class Very responsive and good communications throughout Considering my car was dropped off at a obscure time the team looked after me very well even deal with an issue I had later shortly after collecting the car
27 November 2024
there was no available courtesy car to give me a ride to my home 3 miles away, nor one to pick me up to collet the car.... I thought I had been promised a mild clean up of the car, but neither the inside nor the outside had been touched
27 November 2024
No faults at all
27 November 2024
Very welcoming and attentive. Kept me informed during the service and escorted us back to our car to ensure we were 100% satisfied with it.
27 November 2024
All as arranged
27 November 2024
I was kept well informed about the results of the preliminary inspection of my car, together with a list of faults and their priority and relevant costs.
26 November 2024
Always good service, and good communication. Car wash afterwards is always a bonud
26 November 2024
Everything is explained thoroughly & no-one pushes me to have anything I can't afford or don't want. I love that my car is cleaner when I collect her than it was when I brought her in.
26 November 2024
Would anyone opt to sit in an industrial site on the edge of Melksham
26 November 2024
Because there's always room for improvement. And I'm still annoyed with one of the sales person for his rudeness when I was trying to buy my X5
26 November 2024
Brilliant customer service and communication
26 November 2024
Work carried out and car returned in good time
25 November 2024
Very detailed as ever and working in the showroom was good with good refreshments through the day.
25 November 2024
A simple process, whatever the needs. Pricing explained beforehand in some cases. The health check is excellent and allows you to approve or not approve any additional work
25 November 2024
Excellent customer service from William Brant ..professional, polite knowledgeable , followed up on my q questions Negative for me is the location in Melksham .Was much more convenient when in Bath long lead for courtesy car or pickup/drop service
25 November 2024
No problems at all
25 November 2024
Everyone very helpful with personal attention
25 November 2024
The service personnel are very pleasant and helpful. The high voltage battery of my 330E was showing signs of failure. Exhaustive testing and replacement took over 3 weeks. A courtesy car was available after 2 weeks. The car feels like new again.
25 November 2024
Seamless, all very quick and smooth.
25 November 2024
Staff as always were amazing. I found communication this time round not as good as before. I did the auto drop off which I guess is better for you. First comms was about 3.30pm. Maybe a message to say, we'll be looking at your car around 3pm.
24 November 2024
Sorted out recall issue in a fast friendly way. Gave car thorough check too.
24 November 2024
Comparing to my previous experience with BMW Bath (closed now), Melksham BMW was quick and efficient.
24 November 2024
After good arrival and wait process, and confirmation that the car front tires passed the mot, neverthless the tire pressure warning light came on a few hours later.
24 November 2024
Comprehensive examination of the car, efficient completion of the repair, timely and detailed information on the nature and progress of the examination & repair.
22 November 2024
Excellent, they did everything I asked and were in communication throughout
21 November 2024
As always the cost of services feels high
20 November 2024
The garage wasn't able to complete the work due to one of their systems being down. This means I need to rebook in which requires another day of arranging to get dropped off and picked up from the garage.
20 November 2024
Provided courtesy vehicle when I was only in for recalls. So helpful. Even washed my vehicle for me. Looked like brand new when I collected it. Can not thank you enough.
20 November 2024
Since my visit. I have been contacted and have subsequently agreed to purchase a new car.
20 November 2024
Very professional and honest. Video and list of findings was useful and the service representative (Will) was friendly and knowledgeable.
19 November 2024
Friendly
19 November 2024
Everything done as requested
19 November 2024
I received the service I required , together with helpful advice which helped me to modify my requirements.
19 November 2024
Pleasant reception from start to finish and as soon as I walked through main entrance.
19 November 2024
Ease of booking and being kept informed of the progress of the work.
18 November 2024
Excellent service good communication
18 November 2024
The whole visit was a pleasure. Even though my
18 November 2024
Had car for 4 days when told it would take 1 day. One of the ignition coils not plugged back in properly causing a misfire. Not good.
18 November 2024
Quality of service and reporting.
18 November 2024
V helpful
18 November 2024
The service I receive from Dick Lovett has always been excellent
18 November 2024
I was given clear information and treated most courteously.
18 November 2024
A nice relaxing showroom
18 November 2024
Will was amazing
18 November 2024
Although it took all day to sort out, I was kept informed throughout the day and offered coffees and teas. The staff were very helpful and polite.
17 November 2024
Nothing wrong with the vehicle service but disappointed with the wait time. Could have been managed better. This was reported to the garage directly.
17 November 2024
They were very good
17 November 2024
Will Brant could not have done more.
17 November 2024
Will dealt with our issue, kept us in the loop and chased down the issue despite the total lack of support from BMW.
16 November 2024
Had to go back to get wiper blades replaced
15 November 2024
Sorted out issue but handed car back with tyre warning light on and BMW used to clean car but little sign of that. Total cost of work over £2.3k so expected a little more consideration
15 November 2024
Will the man who dealt with me kept me informed at all times and up to date with the progress of my car
05 February 2025
Monty was outstanding, fantastic service and made the purchase extremely easy. Thank you! Very pleased with my car.