About Your Local BMW Retailer | Dick Lovett Melksham

0122 556 0166

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

241 ratings and 121 comments received in the last 90 days.

05 May 2025

Car was prepared and ready to go smoothly.

03 May 2025

All the Lovett staff were extremely helpful Leon , Gary, Justin and Laurynas.

29 April 2025

Jack was highly professional and great person to deal with

19 April 2025

See above

06 April 2025

Smooth and efficient transaction

03 April 2025

First class service. Friendly professional staff. Good deal. The sales rep made me feel welcome and knew his stuff. I was able to test drive the car I was interested in. We were able to find a car and a deal that worked. A very happy customer.

03 April 2025

Both Larry and Justin couldnot have been more attentive and helpful

31 March 2025

The sales staff were helpful and the cetre looks inviting and professional

29 March 2025

Justin has been the most helpful salesman I have ever known! Talked me through everything . Also, Natasha the parts salesperson so helpful .

15 June 2025

See above.

15 June 2025

Can't ask more anything more!! Was perfect

15 June 2025

Was kept well informed at all times

14 June 2025

There was little delay from when I arrived to being attended to. There was a delay when the vehicle was completed due to the person looking after me being involved with another customer.

12 June 2025

As above, exceptional customer service.

12 June 2025

The whole process went extremely smoothly.

12 June 2025

Excellent service at Melksham in all respects

09 June 2025

All good thanks

09 June 2025

All work done in one afternoon, plus a service and wash. They made the whole experience so easy and pleasant

09 June 2025

Work always carried out well, and i never need to return over a job. Staff are attentive and take an interest

See all reviews

09 June 2025

Excellent, personable and engaging Sales Executive.

09 June 2025

This visit was disappointing and apart from Joshua Thomas, who was excellent, the rest of the experience was well below expectations. I have communicated the reasons directly to Derek Hendy at Melksham.

08 June 2025

Able to take car in at short notice due to broken coil spring. Informed very efficiently as to repairs required and also were able to perform a service and MOT which would have been due later in the month.

07 June 2025

As above

07 June 2025

See above.

06 June 2025

Not as smooth as usual

05 June 2025

Very impressed with Jacob

04 June 2025

Again, the service at Dick Lovett Melksham has always been outstanding. From initial contact to service closure the experience has been perfect- thank you.

03 June 2025

Because the car was checked , the suspension sorted and the service was professional

03 June 2025

I believe the issue with my vehicle has been mis-diagnosed and I have been put to considerable inconvenience. Your service manager has not been proactive in resolving the issues

03 June 2025

Personal service was high and they fitted me in for urgent work quickly

02 June 2025

The issues I had was resolved

31 May 2025

Goodwill gesture was a nice touch after work completed on a recall

30 May 2025

Extremely helpful, professional, and friendly. They went out of their way to assist and accommodate our requests.

28 May 2025

Very satisfied with the service given.

27 May 2025

Everything was as expected.

26 May 2025

A job well done.

26 May 2025

Only ever receive excellent service at Dick Lovett Melksham

25 May 2025

Helpful efficient and staff that go the extra mile

25 May 2025

Professional and great service as always. Made the whole experience pain free and easy to understand.

25 May 2025

Attention detail

25 May 2025

Super friendly team!

25 May 2025

Very proactive approach.

25 May 2025

I've been a longtime customer of BMW and when the team I dealt with moved to Melksham from Bath I made sure I followed

25 May 2025

See above

25 May 2025

First class service, nothing seemed to be to much trouble.

25 May 2025

Terry always looks after us, very knowledgeable and very honest if there is anything issues will always let me know.

25 May 2025

Tailored to meet only what the vehicle needed. Clear advice and costs of work likely to be needed in short term to allow forward planning.

24 May 2025

Looked after so well

22 May 2025

Our car was at the workshop for a considerable amount of time and sometimes it was necessary to 'chase up' an update. It apparently took a long time for the workshop to be able to recieve diagnostic information from BMW central.

20 May 2025

Staff were helpful and attentive.

18 May 2025

Efficient and helpful! Worlds apart from experience with Jaguar!

14 May 2025

The service department were efficient and communicated with me throughout the service. Polite, helpful, friendly.

13 May 2025

All aspects of visit of high standard.

13 May 2025

Work was completed on time and visual survey undertaken for any faults

13 May 2025

The car was returned gleaming inside and out

10 May 2025

Staff friendly

09 May 2025

All items were dealt with

07 May 2025

Great service - staff very polite and helped with all question, calmly and succinctly.

07 May 2025

No problems

07 May 2025

See above

07 May 2025

Had to wait an extra 40 minutes, but I did receive a well explained review of the current state of my vehicle.

06 May 2025

See above

05 May 2025

Great setup, modern facilities and you feel welcomed.

04 May 2025

Friendly and professional service with good communication

04 May 2025

Great service

03 May 2025

Should have been 5 stars but the car is now showing service required in 3500 miles so something hasn't been reset!!

03 May 2025

Really easy process and taken care of of well

02 May 2025

Team are great

02 May 2025

As above

02 May 2025

Very informative and prompt

28 April 2025

Everyday of the process was seamless. Everyone polite & communicative. As it was easter the cream egg was a nice touch!

22 April 2025

Completed with within the timeframe. My contact (Noel) was very helpful and kept us informed.

22 April 2025

Very good service, however, I need to follow up as I didn't receive an invoice, record of major service in the return pack for my records.

21 April 2025

Very efficient

18 April 2025

Well looked after and was told what was happening and final work sheets explained

17 April 2025

As above

15 April 2025

I was disappointed to discover no valeting service was carried out as part of the overall service and health check. This despite being requested.

14 April 2025

The drop off went smoothly and was quick and the work was carried out in the time agreed. A complimentary car wash was offered but disappointingly was not carried out.

13 April 2025

Simple service , completed quickly while I waited on comfort with WiFi and refreshments

12 April 2025

Collected and delivered my car, carried out BMW recall work and even cleaned the car, inside and outside. Well pleased with the work carried out. E-mailed a video of the car being worked on and fully explained the state of the car.

12 April 2025

Issue not charged as unable to find fault

12 April 2025

Answered all my queries in a helpful & professional manner

12 April 2025

Smooth process. Will kept me updated on progress and called me to let me know I could pick up my vehicle early.

11 April 2025

Great

11 April 2025

As above - and we have emailed the service rep since with no response as we were interested in a car that was awaiting prep. He said he would pass details onto sales but we heard nothing . We also felt it took to long to be seen after arriving

11 April 2025

As above, a very slow process

09 April 2025

Customer service by pleasant staff

09 April 2025

Professional engineers and staff who know what they are doing

09 April 2025

Will Brant was very helpful and supportive

08 April 2025

Ryan was brilliant from start to finish. He listened to what we wanted and went through all options

08 April 2025

See above

08 April 2025

Requested a loan car whilst having my own car repaired What was supplied was Dirty both inside and out Given the good weather we have had it would seem a clean had not been undertaken for some time I reported my feelings to D L staff.on return .

08 April 2025

I had booked a courtesy vehicle for two days while my car was in for a recall. I was kept updated regarding the progress on the vehicle and was informed in plenty of time that my car would be ready after day one. Fab service.

08 April 2025

Driver was great and service representative was very helpful

05 April 2025

They did what they said they would do in the time given

05 April 2025

I know you don't but disappointed you don't hover out the boot

04 April 2025

The brake service and MOT were carried out in the agreed time even when I arrived with a faulty indicator

03 April 2025

See above

03 April 2025

Sorted my problem quickly and efficiently

03 April 2025

Easy task - update of SatNav - but did everything asked for and that could be expected.

03 April 2025

Efficient, good communication.

02 April 2025

Really looked after me whilst I was there. Was great to have the small office hubs to work in whilst I waited for car. Nice staff and very attentive

01 April 2025

Sarah Davidson was lovely, chatty and looked after us with nice coffee and biscuits, very welcome after our early start and an hours drive to our service. Not all garages offer this service. Noel also looked after us well and with good humour.

01 April 2025

Got what I needed done with my BMW from a service perspective and also the sales team was super helpful answering questions on a potential new purchase I am contemplating.

01 April 2025

Front of house team were brilliant. So welcoming and lovely.

31 March 2025

I had to remind them that I had a service plan and then they had to look for what elements I had left. It would be good if they had checked this first and guided me on this.

31 March 2025

Work carried out in a timely fashion.Many thanks to the staff in Melksham.

31 March 2025

As above

30 March 2025

It seemed to be a thorough check on video.

30 March 2025

I have one moan. Two new tyres fitted. One hubcap replaced. I found one inside the car. For some reason it wasn't put back. I don't know why!!

30 March 2025

The service people and the drivers were lovely people very helpful very kind but the workshop I just don't know

30 March 2025

Again great service

29 March 2025

Have to say the brake pedal seems a bit woolly and unless you pump the car does not always auto engine cut out. The car was washed, however it was a hot day and the car was actually less presentable than when I took it in, it was covered with water

29 March 2025

William Lamour was very helpful, professional and knowledgeable. In fact it is fair to say he sold me a BMW when I wasn't really looking for one.

28 March 2025

Had to return a second day as the tyres ordered to pass the MOT did not get delivered.

27 March 2025

Everything sorted in a timely manner, very pleased

27 March 2025

Car repair was done in time allocated. No issues

26 March 2025

I had to change my MoT booking at short notice and Will was very considerate and helpful in finding an alternative that worked for me.

26 March 2025

Speakers are still not fixed after 2 visit with the same issue. Shakes on the steering wheel still appears. My car wasn't tested properly. I left bmw 8 series for 2 days and I was expecting better outcome. My warranty expires soon aaaaaaaaaaaaaaaaaaa

26 March 2025

Kept me on the road with minimum fuss

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