OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
246 ratings and 186 comments received in the last 90 days.
21 April 2026
Fantastic service by Jack, Larry and Vince. The staff were all extremely helpful and welcoming. The handover was extra special and the cherry on the top of an already wonderful experience.
18 April 2026
Quality of environment, quality of service and quality of sales staff was excellent.
07 April 2026
Excellent customer service and very supportive
01 April 2026
My car was organised by Fraser. He looked at various cars and quotes to find me one to suit my needs. He was very helpful, communication was great! Larry went through all the features with me on pick up and made sure I had everything I wanted set up.
01 April 2026
Jack and Will were brilliant. Made me feel very comfortable and helped me get the right car for the best price in terms of what i wanted.
01 April 2026
Excellent support throughout the ordering and delivery process. Fraser Digby was brilliant. Everything done on time and met our high expectations.
01 April 2026
Katie and the team at Dick Lovett Melksham were incredibly helpful and knowledgeable. Katie was in regular contact with me and answered all my questions, talking me through the process and making it extremely painless.
31 March 2026
I'm honestly super satisfied - I've driven over 500 miles in the last two days and I absolutely love the car. It's been an incredible experience from start to finish. Huge thanks to Justin at Melksham for making it all happen - couldn't be happier.
24 March 2026
Fraser made sure that I was fully informed at all stages of the process, and that I understood everything.
24 March 2026
Brandon Vincent and Laurynas Sarka provided excellent service throughout. They were professional, attentive, and ensured everything ran smoothly. They listened, answered all questions clearly, and made the experience seamless and enjoyable.
24 March 2026
We felt very at ease with Sam, very personable. He listened to want we wanted and talked us through all of our options which meant we were happy with our final vehicle build. He got us the best price for our part exchange and the handover was smooth.
24 March 2026
Katie was excellent, helpful and took time to ensure we got a good start with the new 120
16 March 2026
We received great customer service from Fraser, he listened to our opinions, showed us the cars we wanted to look at and arranged test drives. We felt comfortable through the whole process and know that we have made the right choice for us.
15 March 2026
Everything was dealt with.
11 March 2026
Thank you to Sam Ackerman who was amazing from choosing my new BMW to hading it over. It was a very enjoyable experience and I am loving my new car.
01 March 2026
The sales executive, William Meredith was lovely to deal with and definitely gently, without pressure persuaded me to change my car to the new model. All my questions then and since were dealt with in the same manner.
26 February 2026
Sam was excellent and helped me with everything. He listened and took on board my requirements. He is a brilliant and kind salesman and worthy of praise
25 February 2026
The entire transaction was handled expertly by Ryan and Larry. No question was too difficult their patience was exemplary. I can attest to this as I am a senior service quality manager for my organisation.
24 February 2026
Fantastic customer service from Larry and Sam they explained absolutely everything and ensured we were totally happy we did not feel rushed or pressured
17 February 2026
As always walked in for a coffee and Laurynas Sarka sold me a car??
16 February 2026
From the first phone call with Justin Campbell-Watson to talk about changing my car to the day I drove away with my new car, Justin was so helpful, knowledgeable & very efficient. Thank you.
04 February 2026
Excellent. I was fortunate enough to be looked after by Ryan Pellett who was attentive, patient and totally professional. He understood what I needed and worked with me to buy a lovely motor!
03 February 2026
Fraser took care of our every question and need.
03 February 2026
Excellent customer service from Nathan Franklin and Vince Nolan. They set the threshold for customer service! Their friendly manner and effort to ensure we bought what we wanted and needed was exceptional. These two guys are an asset to BMW Melksham
02 February 2026
We visited the Melksham showroom after looking for used cars online and then saw the perfect car on the forecourt. We were then introduced to Fraser Digby and I can only say good things about the level of service and communication that we received.
02 February 2026
Monty and Larry were both incredibly helpful, knowledgeable and made the whole experience stress-free. They both listened and answered all of my questions. I'm absolutely delighted with my new car.
02 February 2026
Extremely satisfied with Will who spent a lot of time with me making sure I had the right car. Unfortunately I was not impressed with your finance guy who was very condescending in his approach and his attitude would stop me coming back to Melksham!
23 April 2026
Why have I been sent this when I haven't visited ?
22 April 2026
Johnroy provided friendly and professional service and great communication throughout. The work was completed early, cost less than the quote and the my car looked like new following its complimentary valet.
22 April 2026
The team at Melksham are always so helpful.
22 April 2026
After an initial issue Tom dealt with it professionally. If he hadn't it would of been a 1 star
22 April 2026
Fantastic staff, fantastic service
22 April 2026
Did as required.
22 April 2026
Because they deserve it.
22 April 2026
All issues were resolved.
22 April 2026
Quick and efficient friendly service
22 April 2026
Kept up to date and everything was dealt with promptly
21 April 2026
Only giving a 4 instead of 5 because I had to reset the service indicator myself. Otherwise the service got everything I needed done in a day, which was extremely helpful.
19 April 2026
Prompt, courteous and friendly.
19 April 2026
Everything was explained clearly Everyone really helpful and friendly!
18 April 2026
Such a polite and courteous team. Very welcoming and professional each time I visit.
17 April 2026
Took my BMW in for a health check & got a courtesy car to drive for the day. The whole experience was seamless & Lee from the service department went above and beyond to help which was very much appreciated. Thank you!
15 April 2026
Staff were very friendly, the time taken was exactly as I was told, and the car was cleaned which is a nice touch. Star off for the automatic addition of some questionable optional items, although the manager did explain and had already removed.
15 April 2026
Always very happy with the support Tom provides while my car with you. Great communication and very helpful throughout.
15 April 2026
Very good experience, i would have given 5 but for having to wait an additonal 20-25 mins than originally advised. Everything else was excellent
15 April 2026
Excellent service as always from Dick Lovett Melksham.
14 April 2026
My interaction with the service agent was very polite and professional. things were explained to me in words that I could understand (no jargon). I was made to feel like my I mattered, nothing was hurried or too much trouble.
14 April 2026
All staff were friendly with great engagement where needed, efficient , transparent service.
14 April 2026
Great service, comfortable and well serviced waiting area and very well looked after. My only request would be better updating of progress whilst waiting.
14 April 2026
Will was very approachable and kept me updated throughout. It was a noticeably better customer experience than from VW on our other car.
13 April 2026
Good staff engagement. It all went very smoothly. They accomodated my request for timing to suit an emergency dental appointment. Comfortable waiting area.
13 April 2026
Efficient service, everything as hoped for and expected
13 April 2026
After spending £1,200 I was left with a car that is fundamentally undrivable. Small bracket broke when replacing a quarter mirror. Now on an endless wait for a part. How they proceeded on tis repair without the part is beyond me.
12 April 2026
Because I was completely satisfied
11 April 2026
Every member of staff that I interacted with was lovely and friendly and happy to engage. The atmosphere was great and the showroom seemed well cared for.
08 April 2026
Everything was as agreed and went smoothly.
08 April 2026
Tom who kept me updated was very clear on progress
07 April 2026
Great service
07 April 2026
Freddie our Service Advisor was brilliant from arriving at the dealership to picking the car up. He kept us informed of the progress through out the day. A like for like loan car a big plus. Not having to wait weeks to get an appointment.
06 April 2026
Dick lovett was very helpful with the on-going issues we have with the parking sensors. They carried out an investigation and submitted a proposal to BMW to have the sensor replaced free of charge.
06 April 2026
Excellent job, done quickly and with good information, really good service manager who also sorted me a booth to work in.
06 April 2026
Polite service and waiting area excellent
05 April 2026
My service advisor Freddie was helpful as always and provided a fantastic customer experience
04 April 2026
Melksham Dick Lovett , Excellent as always
04 April 2026
Friend friendly stayed in contact
04 April 2026
Both problems not fixed , comedy of errors
04 April 2026
Freddie and the team managed to fit me in without an appointment and sorted my car quickly.
01 April 2026
Professional and quick service.
29 March 2026
.
29 March 2026
Everything went to plan and I was informed of the process at the beginning
28 March 2026
Easy check in and drop off and good communication through the service
27 March 2026
Freddie kept me informed at the start, what investigations would be undertaken - kept me updated throughout the time the car was held at BMW and fully advised me of the work completed and costs involved when returning to collect the car.
27 March 2026
Helpful friendly
23 March 2026
Weve always used this BMW service and trust it.
23 March 2026
The Service Manager was very helpful and efficient. He kept in contact as the car was being serviced. Really appreciated the coffee and reception staff.
23 March 2026
Very comfy waiting area. Quick service and good at answering any questions I had
23 March 2026
Great service as usual
23 March 2026
Just great service
23 March 2026
Ease of booking, communication, first time fix. The technician working on my car (Oscar) was highly professional and cared for my car like no other. Fantastic workmanship and attention to detail. I wish all mechanics could fix first time like Oscar.
23 March 2026
very good service
21 March 2026
Good timely work and good communication
20 March 2026
Everything was explained to me.
19 March 2026
Just cant fault your service from when i drop the car off, your communication is excellent
18 March 2026
Was great
18 March 2026
All done on time and work done and explained clearly. Car returned sparkling many thanks
18 March 2026
Reception team and Service customer rep were all professional, welcoming and courteous. Car was serviced as promised and within the described timescale.
18 March 2026
Very helpful, couldn't have asked for more
17 March 2026
Staff were pleasant - that is all.
17 March 2026
Kept informed throughout the time period my car was with the garage. Service Adviser very helpful, friendly yet professional.
17 March 2026
Great service from call to book, greeting, work space, video of work and explanation after work
14 March 2026
The back windscreen wiper came back broken. Otherwise I'm happy
11 March 2026
The service is what I had expected.
10 March 2026
Easy to book a service / MOT. Work done is excellent. Great customer service.
10 March 2026
Good communication and flexibility. Collection was simple and quick
10 March 2026
Smooth process and his service. No issues with the work carried out and video health check a nice touch.
10 March 2026
Friendly and welcoming, staff are great and kept me updated with everything
10 March 2026
Great communication and service throughout
10 March 2026
Lovely clean and tidy
09 March 2026
Friendly and attentive staff.
09 March 2026
I was told that it would take 90 minutes and so I arranged my days meetings accordingly and was then told that it was going to take 4 hours ?????
09 March 2026
The recall was attended to and hopefully all will be well.
09 March 2026
When the work took longer than planned the service manager was able to get me a courtesy car at short notice.
09 March 2026
Clear and detailed information about the issue and solution. Completed on time and under warranty.
09 March 2026
Everything was completed as expected
08 March 2026
I had attempted to get my car diagnosed elsewhere, but as it isn't new and wasn't bought from that dealer, they made minimal effort. Dick Lovett in Melksham were completely different. I was made to feel like a long time customer of value.
08 March 2026
Superb service, as usual, from Will Brant
07 March 2026
Clean and tidy, nice staff
07 March 2026
Staff are very welcoming and helpful
06 March 2026
Excellent all round service from the team. Only issue was with some bald tyres but thro discussion with Tom, we identified a solution with no time wasted on the MOT. All good and rebooked for the mot.
06 March 2026
A big thank you to Will service manager. Great guy, explained everything and kept me informed. Car now booked in for April. Well Donec
05 March 2026
We had to keep moving the date of the service due to our X5 needing parts and further work. Jonroy and Charlie liaised seamlessly to keep moving the service date without needing to bother us.
04 March 2026
Well looked after by Freddie, who answered all my questions, also nothing was too much trouble
04 March 2026
Expert advice and workmanship.
04 March 2026
Very helpful, car was ready when required and it was nice to have the car cleaned
04 March 2026
Curteous and quality at Melksham.
04 March 2026
Staff were polite, friendly and efficient. Work was done quickly
01 March 2026
Excellent service all round.
28 February 2026
I thought everyone was very courteous at BMW Melksham & the Service Advisor William, was professional & explained everything about my vehicle in an understandable way.
28 February 2026
MOT completed as scheduled - car cleaned - any observations highlighted.
28 February 2026
Really efficient and used remote access to establish fault and ensure they had the part on stock.
28 February 2026
Efficient and informative
28 February 2026
The service was conducted in the time indicated by Will Brant, I was able to work from the site.
26 February 2026
Kim was friendly, helpful and attentive throughout.
26 February 2026
We were kept informed of all that was happening to sort problems with my car. The staff members we saw were efficient.
25 February 2026
Simple and effective. No drama
24 February 2026
Great service
24 February 2026
excellent service every time the centre is very clean and the staff that dealt with me go above and beyond there jobs Evie the receptionist was polite and courteous and made me feel very welcome when i dropped my car off and when i collected it
24 February 2026
Changed starter motor as required
24 February 2026
The work required was set out clearly and done on time.
24 February 2026
Great communication and dealt with my problem very quickly and effectively. Would recommend Dick Lovett at melksham.
24 February 2026
Welcome Customer Service as good as ever.
23 February 2026
All the work carried out as expected but the complementary valet looked like it had been done by someone with their eyes shut. I know it's free but the inside was the worst valet I've ever had at BMW.
23 February 2026
Long way to come and nothing to do once you get there
22 February 2026
There were problems with the date that was arranged for the car to be collected.
21 February 2026
John Loy was absolutely fantastic - went out of his way to help me and also went the extra mile to make sure that the repairs needed could be covered by my extended warranty. Found me a load car for the weekend whilst the repairs were done as well!
21 February 2026
Every thing I wanted doing was completed. No issues.
19 February 2026
Everyone was very attentive. Thought also service valve for cost.
19 February 2026
Nice place to sit.
18 February 2026
Excellent service from initial booking with Molly on Service reception to the car being handed back after major service and inspection. Will my service advisor was excellent, polite and very knowledgeable. Thank you BMW Melksham!??????????
18 February 2026
Good time keeping and was kept waiting longer than i was told it would take. All staff very friendly
18 February 2026
A very efficient service
18 February 2026
A lot of time consuming work was done. The team at Dick Lovett managed to get it all done in one day
17 February 2026
All organised well, extra body repair work fitted in in addition to initial booked work of replacing rear brake discs, your representative kept me up to date to help with decisions as the work progressed during the day.
17 February 2026
Pleasant staff and excellent showroom. Tea and biscuits provided whilst I waited. A good job was done on the car. Excellent
17 February 2026
Friendly staff, kept us informed throughout.
17 February 2026
Very friendly and efficient service. Car lovely and clean when I picked it up ??
17 February 2026
Will went above and beyond to get car sorted.
17 February 2026
You did everything I asked
17 February 2026
The service and communication from the depot were outstanding, my car was repaired quickly and they even got my title and spelling of my name correct. Mr AJ Adlam
17 February 2026
Having asked twice to reset the vehicle Notifications reset, the car came Bach still with the notification's.
17 February 2026
Excellent service as usual.
16 February 2026
Efficient service
16 February 2026
Adam was very helpful and communicated well with us
16 February 2026
Did what they said they'd do, when they said they'd do it, at the price agreed, to the high standard expected.
15 February 2026
Attentive, competent staff. Very personable and engaging. Service and sales staff alike.
14 February 2026
Will, as always was excellent from start to finish, taking time to explain everything and keeping me updated throughout the morning and even giving the car a wash.This man deserves a pay rise.
14 February 2026
Excellent as always
13 February 2026
Service consultant was very helpful
12 February 2026
I've addressed previous concerns with my experience of Dick Lovett service in the past. I am pleased to note here that my recent experience for a driver's airbag recall on my 435d was entirely positive.
12 February 2026
Good service. Nice area to work while I was waiting.
12 February 2026
Lovely work stations, helpful staff. Car serviced and all good.
11 February 2026
Friendly staff and nice surroundings
11 February 2026
Very helpful throughout
10 February 2026
This was recall work on my daughters 16 year old 1 series, so very impressed with the duty of care shown by BMW. It would have been a 5 star review if I had been quoted personalised pricing for some repairs that are due.
10 February 2026
It was excellent to be able to work in a quiet spot while the car was serviced.
10 February 2026
Absolutely good personal weary welcome.
10 February 2026
Fabulous staff on reception and professional, friendly service thereafter.
10 February 2026
Quick friendly and professional
09 February 2026
Friendly efficient dealership. Excellent service from Johnroy Hunt, took control and sorted all questions efficiently and quickly. Always returned emails and calls without delay.
09 February 2026
Everything went smoothly, there was no pressure to have an Amber issue fixed right away and the salesman was very good.
09 February 2026
The whole experience was very efficient and professional
09 February 2026
Professional, polite and friendly service. Staff are always helpful and provide a welcoming service.
09 February 2026
Excellent fast service
08 February 2026
Charlie was very helpful and went above and beyond. Excellent service and hospitality at the bar while I waited.
08 February 2026
Booked in efficiently at a suitable time, I was well looked after by Will.
08 February 2026
The BMW Service seems to have given my vehicle a new lease of life, it seems to drive better, quieter and is more responsive. The best £300+ that I have ever spent
07 February 2026
Great service. However it was just in for a couple of warranty repairs and they did a full health check and tried to up sell tyres and brakes. They also didn't really complete the warranty work first time round even though I explained everything.
07 February 2026
Service was carried whilst I waited
07 February 2026
Great service thank you, always happy to help and answer any questions
05 February 2026
Pleasant, clean & comfortable waiting area with friendly staff.
04 February 2026
Service was quick smooth and efficient and kept well updated
04 February 2026
I received an efficient and helpful courtesy call the day before, BMW fixed the problem, in less time than I had been quoted, warm and welcoming staff, and I was looked after while I waited
02 February 2026
I was satisfied but then disappointed that my issue has returned so needs to be sent back for further investigation
01 February 2026
I was dealt with efficiently and courteously by Freddy.
31 January 2026
Great service, ease of booking, professional and friendly team in the showroom. Would have been 5stars had I not had to return to get the coolant topped up after the cap had not been full tightened
FIND Dick Lovett Melksham BMW
Address
- Portal Road, Bowerhill, Melksham, Wiltshire, SN12 6GN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0122 556 0166
Melksham as well as surrounding areas including Westbury, Trowbridge, Frome and Calne
Address
- Bowerhill, Melksham, Wiltshire, SN12 6GN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:Closed
Phone
- 0122 556 2704
Melksham as well as surrounding areas including Westbury, Trowbridge, Frome and Calne
Address
- Portal Road, Bowerhill, Melksham, Wiltshire, SN12 6GN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:Closed
Phone
- 0122 556 2704
Melksham as well as surrounding areas including Westbury, Trowbridge, Frome and Calne
Address
- Portal Road, Bowerhill, Melksham, Wiltshire, SN12 6GN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0800 018 0730
Melksham as well as surrounding areas including Westbury, Trowbridge, Frome and Calne
22 April 2026
5/5 - Repeat Customer and that is due to the help received from Justin and the Melksham team around him. Everyone is very helpful and polite. The freedom to work on my laptop in the working booths is very convenient to work while at Melksham.